Terms and Conditions

Welcome to New Horizons Physiotherapy!

Introduction
Exercise classes are designed to promote mobility, strength, and overall wellbeing. Activities may include chair-based exercises, resistance training (resistance bands, weights), stretching, and balance exercises. All exercises are adaptable to individual needs.
Please note that the instructor's role is to lead the exercise class and not to provide physiotherapy or medical treatment. Therefore, will be acting solely as an instructor during classes.

Participation & Health
· All participants must complete a Health Screening Questionnaire prior to joining the class.
· If you have any health concerns or medical conditions, you must consult your GP or healthcare provider before attending.
· You agree to inform the instructor of:
- Any changes to your health status.
- Any injuries or discomfort experienced during or after the class.
· This class is not a substitute for medical advice or treatment.

Safety & Responsibility
· You are responsible for listening to your body and working within your personal limits.
· You agree to follow instructor guidance and class safety instructions.
· The instructor reserves the right to adapt or exclude certain exercises based on your health or physical capability.
· If you feel unwell, dizzy, or in pain during the session, you must stop exercising and inform the instructor immediately.
· Participants are expected to wear comfortable clothing and appropriate footwear (supportive, non-slip shoes) suitable for exercise.
· Please bring a bottle of water to stay hydrated throughout the class.

Liability Waiver
· White every effort is made to provide a safe environment; you understand that participation in physical activity carries some risk of injury.
· By attending this class, you agree to participate voluntarily and at your own risk.
· The instructor and community centre are not liable for any injuries, health complications, or personal property loss incurred during or as a result of participating in the class, except in cases of proven negligence.

Use of Equipment
· All exercise equipment will be provided unless otherwise stated.
· Equipment must be used only as instructed and returned in good condition.
· Participants may bring their own equipment, but do so at their own risk.

Payments
Classes are charged at £10 per class. Fees are subject to change, but any changes will be confirmed prior to booking. Payment is due in full at the time of booking unless agreed otherwise in writing.

The following methods are accepted:

• Bank Transfer (preferred method).

• Cash.

• Card Payment.

Failure to make timely payment may result in the suspension of further classes until the outstanding balance is cleared.

Cancellations
We understand that plans can change; however, to ensure fairness and efficiency, the following cancellation policy applies:

· Please give a minimum of 24 hours’ notice to cancel a class. Cancellations made with less than 24 hours’ notice may be incur a cancellation fee of up to 100% of the class cost, at the discretion of the instructor.

· If you arrive late to a class, participation will be at the discretion of the instructor to ensure safety and appropriate warm-up.

· The instructor reserves the right to cancel or reschedule classes due to unforeseen circumstances (e.g. illness, venue issues).

Refunds

· Payments for completed classes are non-refundable.
· Refunds for unused prepaid classes may be issued, minus any applicable cancellation fees.
· All refunds will be processed using the original payment method within 7 working days.

Confidentiality
· All participant information is treated confidentially and stored in line with General Data Protection Regulation (GDPR).
· Your data will not be shared with third parties without your consent unless required by law or for safeguarding reasons.
· With your explicit consent, classes may be recorded or photographed for marketing or educational purposes and used in commercial distribution without payment or copyright. You have the right to decline this without any impact on your care.

Changes to terms
We reserve the right to amend these Terms and Conditions. Any significant changes will be communicated with you in advance.

Declaration:
By completing forms, booking and attending classes, you confirm that you have read, understood, and agree to these Terms and Conditions.